Cancellations and Refunds

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you place your order to cancel for any reason, and get a full refund.

The exception, and it matters

If you ask me to start work inside those 14 days, and I do, you can still cancel - but you'll owe a proportionate amount for the work already done. If I've already delivered the handbook download, the cancellation right ends and you can't get a refund on that basis. You'll be asked to acknowledge both of these at checkout before you pay. If you'd rather keep the full 14 days, just tell me and I'll hold off starting.

How to cancel

Email ashwin.annamaraju@gmail.com with your order reference and the words "I cancel." No form, no phone call, no explanation needed. I'll confirm within one working day and refund to your original payment method within 14 days.

My own promise, on top of the above

These are things I offer voluntarily. They don't replace your legal rights and they don't affect them.

• If the handbook clearly isn't relevant to the level or problem you bought it for, I'll refund you in full. I'd rather return £39.99 than take it for a document you didn't need.
• If I'm booked out beyond the stated five working days, I'll tell you before you pay - and if I've already taken your money and can't hit the date, you choose between waiting or a full refund.
• If the handbook isn't what was described, tell me within 14 days and I'll redo it or refund you.

What isn't refundable

A handbook you downloaded and read in full where the only issue is that you disagree with the recommendations - disagreement is fine and often useful, but it isn't a defect.

Cancellation form

You don't have to use one, but if you want it: [LINK TO MODEL CANCELLATION FORM]