Terms of Service

1. Who you're contracting with

Reps is a trading name of ASHWIN ANNAMARAJU, sole trader, Brambly hedge, Kingston, United Kingdom. Contact: ashwin.annamaraju@gmail.com. Not VAT registered.

2. What you're buying

• Channel Audit - a recorded video walkthrough of your ten most recent uploads, your retention patterns, and recommendations for your next five videos, plus a written action document. Delivered within five working days of you providing the required information.
• Coaching Call - one 60-minute one-to-one video call, plus written notes by email between calls. Booked through Cal.com after payment.

3. What I need from you

I can't start until you send your channel URL and, where relevant, screen recordings of your own YouTube Analytics. The five-working-day clock starts when I have those, not when you pay. If I haven't heard from you within 30 days of payment, I'll email you; if there's no response within a further 30 days I'll treat the order as complete.

4. What I'll do

I'll perform the service with reasonable care and skill, as required by section 49 of the Consumer Rights Act 2015. Nothing in these terms removes or reduces that.

5. What I won't promise

This is advice, not a guaranteed outcome. I can't promise views, subscribers, revenue, or any specific result, because those depend on what you do with the advice, on your content, and on YouTube's systems - none of which are within my control. Anyone who does promise you a number is guessing or lying.

6. What I won't do

I will not ask for or accept access to your YouTube or Google account. I will not buy, sell, or arrange views, subscribers, engagement, or watch time. I will not help you do anything that breaches YouTube's Terms of Service or Community Guidelines.

7. If the work isn't up to standard

Under the Consumer Rights Act 2015 you're entitled to ask me to do it again, and if that isn't possible or I don't do it within a reasonable time, to a price reduction. Tell me within 14 days of delivery and I'll sort it.

8. Who owns what

The audit video and written document are yours to use however you like, including inside your own business. I keep copyright in the underlying frameworks and templates. You keep everything you own about your channel - I claim no rights over your content, your data, or your analytics.

9. Confidentiality

I won't disclose your analytics, revenue, strategy, or unpublished plans to anyone. If I want to use your channel as a case study I'll ask you first, in writing, and you can say no without it affecting anything.

10. Liability

I don't limit my liability for death or personal injury caused by negligence, for fraud, or for anything else that can't lawfully be limited. Otherwise my total liability to you is capped at the amount you paid me, and I'm not liable for lost profits, lost revenue, or lost opportunity.

11. Rescheduling coaching calls

Reschedule free with at least 24 hours' notice. Under 24 hours, or a no-show, and the call is treated as delivered. If I have to reschedule, you get the choice of a new slot or a full refund.

12. Complaints

Email ashwin.annamaraju@gmail.com. I'll acknowledge within two working days and aim to resolve within ten.

13. Law

These terms are governed by the law of England and Wales. If you're a consumer you can bring proceedings in the courts of the UK country you live in.